Frequently Asked Questions

Yes. All specialist consultations will need a referral from your general dentist, doctor or other specialist for you to receive a rebate from Medicare or your Health Fund

Please bring all relevant x-rays and correspondence from your referring doctor.

Please bring your Medicare Card, DVA card and Private Health Insurance details. If you have a Workcover Claim please bring your relevant paperwork including claim number.

Yes, we have multiple free parking spots on our property in South Brisbane. All of our branch practices also have free off street parking available.

Our main rooms in South Brisbane are a short walk from the South Brisbane train station and the city centre. Multiple bus services are also available.

A typical initial consultation is approximately 20 to 30 minutes, however complex consultations such as those for orthognathic surgery may be scheduled for up to one hour as they may include photographic records and models of your teeth.

Where possible, emergency patients will receive treatment on the same day as they are referred. Often your referring dentist or doctor will have communicated the situation directly with us and we will accommodate you where possible.

Surgery under general anaesthesia is not offered on the same day as consultation.

Seriously unwell patients will be admitted to hospital and managed promptly.

In most cases there will be some out of pocket expenses for both your consultation and surgery. Our reception staff will discuss consultation costs with you when you make your appointment and our surgeons will discuss the surgical costs with you in detail at your initial consultation

We offer general anaesthetic procedures at our South Brisbane rooms for uninsured patients. This is considerably cheaper than being admitted to a hospital. If your procedure is relatively simple then you may be suitable for surgery under local anaesthetic (awake), which is again even more economical.

This will be decided between you and your surgeon. The majority of our procedures are done under a general anaesthetic (asleep) due to the complexity involved, however where the procedure is relatively minor an awake procedure would normally be preferred unless you specifically wished to be asleep.

For surgery under general anaesthesia it is important to fast (no food or drink) for 6 hours before your time of surgery.

Twice daily antiseptic mouthwash (Savacol or Difflam C) for 1 week prior to your surgery can help reduce your chance of post-operative infection.

For all procedures under general anaesthetic an intravenous antibiotic will be administered as go off to sleep.

A long-acting anaesthetic will be administered prior to commencing surgery. This will mean that you will have minimal post-operative pain for up to 12 hours after your surgery.

You are likely to have some sutures placed at the completion of your operation. These stitches will dissolve over a 2-3 week period.

All surgery results in swelling; swelling increases for the first 2-3 days and in a few people there may also be some slight bruising.

A soft diet is recommended until your mouth feels comfortable. You should not eat anything that is hot or requires chewing until your local anaesthetic has worn off.

Continuing the antiseptic mouthwash after meals for 2 weeks lowers your chance of infection.

Regular use of ice-packs to the area over your site of surgery is recommended for 2-3 days post-operatively.

You may find that it is difficult to open your mouth wide for up to 2 weeks after your surgery.

You will be prescribed post-operative pain relief. Take this regularly for 2 days then as required.

Rest! You should not engage in strenuous physical activity for at least 3 days following your surgery.

You may be prescribed post-operative oral antibiotics following your surgery.

Post-operative infection risk for oral surgery is uncommon and usually occurs 5-10 days following surgery.

If you experience pain that is not responding to simple pain relief, worsening swelling, foul taste in your mouth or temperatures please contact our rooms. You will also have an emergency contact number provided for your surgeon following your procedure.

All consultations attract a Medicare rebate.

Purely dental procedures such as removal of teeth and placement of dental implants will not attract a Medicare rebate but will attract a rebate from your private health fund

All medical procedures such as fracture repair, bone grafting and orthognathic / corrective jaw surgery surgery will attract a Medicare rebate

There will usually be a co-payment unless your surgeon identifies a no-gap procedure

Payment may be made in person by cash, cheque, credit card or debit card

Payment may be made over the phone by credit card

Payment may be made by Bpay once an invoice is issued from your initial consultation